Frequently Asked Questions
The answers to all your social media management questions
Yes! You still have complete access to your account and can post and engage with your audience just like before. I know you’re really busy (which is why you’re here) but I actively encourage my clients to engage with their audience as only they can.
Here at Koala VA, I recognise that flexibility is really important for small business owners. I don’t lock you into a minimum contract, and instead just charge for the month ahead so you can upgrade, downgrade or cancel at any time.
I accept payment via bank transfer or debit/credit card. If you’d like, we can even set you up on automatic recurring payment!
Yes! You will have access to a shared calendar and will be notified when new content is available for you to review. If you’d like any changes to be made you can let us know in advance of anything being posted.
When you sign up we’ll arrange your initial strategy call and I’ll give you instructions on how to provide your login details and/or give me permission to post to your social media account(s). Based on everything you tell me in our strategy call and my onboarding questionnaire, I’ll get to work researching your audience and niche and creating your strategy and plan. After that, you’ll be notified when there’s new content to approve every week around the same time.
£119 is the minimum package price I offer at the moment. This is because a lot of time and effort goes into what I do, and I want you to see the full benefit. If I offered any less than the minimum package, I feel you wouldn’t be getting good value for money because social media is all about consistency and variety.
Absolutely! Head on over to my contact us page, pop me a message, and I’ll get back to you by email as soon as we can.
I can post a range of different content types, from curated news and quotes to branded graphics and holiday messages. If you have a service or product you want to promote, I can do that too! I’ll always follow your lead on the type of content you want your audience to see from you and we’ll cover this during our initial strategy call.