Frequently Asked Questions

The answers to all your social media management questions

Can I still post on my accounts while you’re managing them?

Yes! You still have complete access to your account and can post and engage with your audience just like before. I know you’re really busy (which is why you’re here) but I actively encourage my clients to engage with their audience as only they can.

Is there a minimum contract length?

Here at Koala VA, I recognise that flexibility is really important for small business owners. I don’t lock you into a minimum contract, and instead just charge for the month ahead so you can upgrade, downgrade or cancel at any time.

What are your payment options?

I accept payment via bank transfer or debit/credit card. If you’d like, we can even set you up on automatic recurring payment!

Do I get to see the content before it’s posted?

Yes! You will have access to a shared calendar and will be notified when new content is available for you to review. If you’d like any changes to be made you can let us know in advance of anything being posted.

What happens after I sign up?

When you sign up we’ll arrange your initial strategy call and I’ll give you instructions on how to provide your login details and/or give me permission to post to your social media account(s). Based on everything you tell me in our strategy call and my onboarding questionnaire, I’ll get to work researching your audience and niche and creating your strategy and plan. After that, you’ll be notified when there’s new content to approve every week around the same time.

Do you offer social media management packages for less than £119?

£119 is the minimum package price I offer at the moment. This is because a lot of time and effort goes into what I do, and I want you to see the full benefit. If I offered any less than the minimum package, I feel you wouldn’t be getting good value for money because social media is all about consistency and variety.

I still have questions. Can you help?

Absolutely! Head on over to my contact us page, pop me a message, and I’ll get back to you by email as soon as we can.

What sort of content do you post?

I can post a range of different content types, from curated news and quotes to branded graphics and holiday messages. If you have a service or product you want to promote, I can do that too! I’ll always follow your lead on the type of content you want your audience to see from you and we’ll cover this during our initial strategy call.